Distributor for The Rug Company in UAE.

Return and Exchange Policy

Kindly retain your receipt in case of an exchange within 14 days from the date of the purchase.

Items must be returned in their original packaging and in good condition.

As per company policy there will be no refunds. Therefore, we would like to ensure your decision.

The item must be full price (discounted, promotional, sale items are all excluded).

The value is calculated in AED as per the invoice value.

In case of a return and exchange you may choose items of the same value or a credit note for the same value.

The following items may not be returned for exchange or credit note:

*Sale and promotional items may not be exchanged unless defective or damaged at the time of the delivery, prior to the client signing the delivery note stating "received in good condition".

*In addition, specific terms and conditions apply to furniture, vintage furniture and other special items.